Cyberjaya is reportedly the first Malaysian township where local police can remotely monitor the location of an incident immediately after receiving an emergency call. This is achieved by interfacing an IndigoVision IP video solution with the Malaysian Emergency Response Service (MERS) 999 system, part of an integrated CCTV surveillance system commissioned by IndigoVision's local approved partner, GTC Global Sdn Bhd.
"MERS 999 provides a uniform platform for handling emergency calls from the police, fire and rescue services, Health Ministry and Civil Defence Department, says Tan Sri Musa Hassan, Inspector General of Police. "This allows better coordination between the agencies, especially when we can use CCTV to check on the type and seriousness of the emergency and assess the assistance needed."
The police's ability to assess a situation immediately and provide a fast response is said to deter criminals and allow the authorities to provide the correct assistance for victims following an incident. Being able to check on the scene of an emergency also means the police can identify crank calls. This is said to improve efficiency and ensure resources are directed to dealing with actual emergencies.
Using a fibre network designed by GTC Global, 30 IndigoVision series 9000 IP PTZ vandal-proof domes were installed at various high traffic and populated areas around the town. Loudspeakers were also fitted alongside many of the cameras, allowing control room operators to broadcast warning or help messages using an integrated intercom system.
In the central control room operators use 'Control Center', IndigoVision's Security Management Software to view live camera feeds and analyse recorded video. Evidential quality video clips can be exported as evidence for use in court. When an emergency call is received, its location is displayed on the main GIS map. The operator then displays the nearest camera and remotely controls its PTZ movement to view the incident. Using compression technology, H.264 video can be streamed around the network with minimum bandwidth requirement and minimal latency, allowing operators to smoothly control the PTZ domes from long distances, IndigoVision reports.
Video is recorded on a Windows Network Video Recorder with Raid 5 storage, provided by the company, providing a 30-day archive. The storage required compared with rival systems is claimed to be significantly lower due to the compression technology's efficiency and features such as 'Activity Controlled Framerate' used in the IP domes. ACF reduces the frame rate at which video is transmitted from the camera during periods of scene inactivity. As soon as the camera detects motion, the video is automatically streamed at maximum frame rate. This can considerably reduce the amount of recorded video, particularly during the night or at quieter locations, the company adds.
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